Extra services (for a fee)

Delivery to the floor: courier deliver packages to the requested floor. Remember always to contact us first, the cost of this service may varies according to weight and floor requested. No deliveries will be made to floors unless agreed in advance with our customer service.

Goods insurance

Our products always travel insured. KEN BIO srl is non responsible for deterioration, breakdowns, delays and damages of any kind that may occur during transport.

It is the responsibility of the buyer to carry out the appropriate checks on the goods and to submit complaints to the carrier upon receipt and, when necessary, accepting goods with reserve.


If no one is present at the time of delivery, courier will leave a notice paper and will retry to deliver goods within two days. 

Following a second failed delivery attempt, shipment will be classed as undelivered and wil return to BRT branch, with a fee of 30,00€ + VAT for storage. If you think that there may not be anyone at home, please leave a note before concluding the purchase so that the courier could leave the goods to a neighbor or a family member. We always advise to double check packages before signing and when in doubt accept WITH RESERVE your goods: this is the only way to ask for a refund!

Delivery time

Orders are delivered within 24/72 hours from the departure of the shipment. The average time for managing orders is 24/48 hours. If ordered products are not immediately available you will be contacted by our customer service to find an easy solution.

Delivery times must be considered as indicative and not binding, so in any case of force majeure or unforeseeable KEN BIO srl will not be held responsible for delays.

Payment method

You can choose between several payment methods, both safe and certified:

  • Credi card (via PayPal circuit)
  • Paypal
  • Bank transfer
  • Scalapay

Credit card

Payment by credit card is possible through the PayPal service, valid in almost every country in Europe. All card of the following circuits are accepted: MAESTRO, VISA, VISA ELECTRON, MASTERCARD.


PayPal is a simple, fast and reliable payment method, widespread on the web and allows users to buy without entering credit card details on the site. By selecting PayPal you will be redirected to a page of the payment. Your financial data will not be shared with us, but directly managed by PayPal.

Bank Transfer

Bank transfer is the classic method of payment. Once we receive the credit of the bank transfer we will carte to manage the shipment as soon as possible. Usually transfer can take up to 48 hours to arrive.


Scalapay is the innovative and safe financing method that lets you buy goods and pay in three convenient installments of the same amount without interest. Creating an account is quick and easy and you can do it directly during checkout.